So Sony’s terms of service are officially a pain, and possibly set up to benefit people who steal account information… but not the owners of their consoles, make sure you read your terms of service guys. Hopefull f this happens to enough people or if enough people raise a stink about it they’ll fix this broken issue.
Time stamps have been changed to protect the irritated;
Sandra (8/19/2016): Hello, My name is Sandra how may I assist you today?
Me : hello!
Me : i’m starting to worry
Me : i went on vacation this summer and found out that my ps4 is not currently set up as my primary ps4
Sandra : Hi!
Me : i contacted sony about a month ago explaining that it was probably my old roommate, who had a ps4 that i logged into but as since moved out and i no longer have access tot hat system
Me : no in the past 5 days sony has asked me to reset my password every day and i have still not been able to activate this system as my primary
Sandra: I’m sorry to hear that you are having issue with the activate as a primary, but I’ll be more than glad to help you out to solve the issue as soon as possible.
Me: i don’t know what to do
Sandra: Just to confirm, the account information you entered before you initiated the chat, is that the account you want to work on?
Me : i have some ps3’s but no problem with them just my PS4
Sandra: I would be happy to help you with that today. I can’t do it for you, but you can follow this link for step-by-step instructions on how you can deactivate game content yourself using the following instructional link:
Or, you can submit a request for a Specialist to deactivate your console.
You will be notified within 1 business day with a response.
Here is the link to the online request form:
Me: i tried that last month and never got a response
Me : will that also deactivate my ps3s?
Sandra : Yes all the consoles that are related to the consoles that are related to the account.
Me : and what exactly does deactivation do?
Me : will i lose my save files?
Me : my account information?
Sandra : unlink the account information and content from that consoles.
Me : from all my consolse
Me: so will i loose my save data?
Sandra : Just log in with the console again and you will have the content there again.
Me : will i have to change my password?
Sandra : No just log in and active as a primary.
Me so itried to adeactivate via the first link
Me i’m not sure if it worked
Sandra : Yes please, Is there anything else I can assist you with today?
Me : do i need to restart my playstation?
Me : it’s still saying i cannot activate this system as my primary
Me : so it seems like i cannot use the first link without access to the original system
Sandra : After reviewing your account, the last deactivation was done on 06/28/2016.
Please note that console deactivation can be done every 6 months for any SEN account. For future reference, please follow this link for more information regarding deactivating console and step-by-step instructions on how to do it.
Me : it looks like that is just for media
Me : not fo games as well
Me : is that correct?
Sandra: Just media?
Me: oh no hold on
Me : when i clcicke don it i got an error message tthtat says You have deactivated your devices recently and cannot use this feature at this time.
Me : which is clearly untrue as i never activated my device
Me : someone else is still using my acount as primary on their playstation
Sandra : We can’t deactivate the console(s) since this action can only be performed once every 6 months.
After 6 months has passed, you may deactivate your game content yourself using the following instructional link below: https://support.us.playstation.com/articles/en_US/KC_Article/Deactivate-Consoles-Via-PC-Website/?
Me : but it never worked the first time
Me : if someone activated my account who wasn’t me does this mean the have access to all my playstation plus account info and are able to play my games offline for the next 6 months?
Sandra : You can change the password of the account in order to keep the account information safe.
Me : Currently it is making me change my password everytime i log in anyway
Me : Also can you tell me ho w much time is left in my 6 months of waiting before i can activate my account?
Sandra : You will be able to do it on: 12/29/2016.
Me : abysmahave you gotten many complaints about this feature?
Me : and why does it take 6 months?
Sandra : That are part of the terms of service of the account.
Am i wrong to think this is unneccesarily stupid?